Return & Refund Policy

At 【请替换：店铺名称】, we aim to deliver a satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms below.

Return Window

Return requests must be submitted within 30 calendar days from the delivery date of your order.

Return Conditions

To be eligible for a return, items must meet all of the following conditions:

Be unused and in their original condition.
Include all original packaging, manuals, and accessories.
Show no signs of misuse, damage, or alteration.
Be returned in a condition suitable for resale.

Failure to meet these conditions may result in the denial of your return request.

Non-Returnable Items

The following items are generally not eligible for return:

Customized or personalized products.
Gift cards and downloadable products.
Clearance or final sale items.
Products that have been used or damaged after delivery.

Refund Procedure

Once we receive and inspect the returned item, we will review your request. If approved, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to be processed, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please retain all original packaging until the issue has been assessed.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective item, damage, or an error on our part.

Order Processing & Shipping Times

Orders are usually processed within 1-2 business days. Shipping typically takes 5-10 business days. Shipping fees are calculated and displayed at checkout.